Behind the Scenes: Ensuring Quality and Safety in Healthcare
Episode Overview
Ed and Lorraine share their professional journeys and experiences in healthcare, from the Air Force to Sierra Tucson. The interconnectedness of quality and risk in healthcare is highlighted, emphasizing patient safety and compliance. Insights into their daily responsibilities, from research and process improvement to grounds inspections, showcase their dedication to fostering a safe and compliant environment at Sierra Tucson. The episode delves into the complexities of quality and compliance in healthcare, offering a deeper understanding of patient safety and healthcare compliance. Ed and Lorraine's genuine commitment and enthusiasm in their roles make this episode a must-listen for anyone interested in healthcare compliance and risk mitigation.
Well, I'm actually from Tucson. I grew up in Tucson, and then I spent about 20 years in the Air Force. Fifteen of those years were in the dental career field, and the other five was as a leadership school instructor. When I retired, I took a job at University of New Mexico Hospitals in Albuquerque, a very large university hospital. I returned to Arizona via a quality director position in Lake Havasu City, extremely hot. If you think Tucson's hot, you haven't been to Havasu. From there, I ended up coming back to Tucson. I worked at Tucson Medical Center and then a short stint at Northwest Medical Center before I accepted a director of quality and risk management position at a federally qualified health center, just like Lorraine did, except I was up in Casa Grande when I did it. Then I was recruited here at Sierra Tucson. I've been here a year, as you heard. Yeah, that's so cool.
Ever wondered what goes on behind the scenes to keep healthcare safe and compliant? In this episode of 'Let's Talk: Mind, Body, Spirit', host Scott Webb sits down with Ed Hill and Lorraine Madrid from Sierra Tucson to shed light on this crucial topic. Ed, the Director of Quality and Compliance, shares his unique journey from the Air Force to healthcare, bringing a passion for patient safety and process improvement.
Lorraine, the Director of Risk with over four decades of experience, emphasizes the importance of prevention and safety measures. Together, they reveal the interconnected roles of quality and risk in ensuring patient welfare. From research and process improvements to daily inspections, Ed and Lorraine's dedication to creating a safe environment at Sierra Tucson shines through. This episode is perfect for anyone curious about the nuts and bolts of healthcare compliance and patient safety.