Leadership Lessons from the NAATP 2019 CEO Luncheon
And it's not just about believing to do things differently. Your job is also not just to have satisfied patients. And in all of those circumstances, the two things that they have in common that puts them world-class above anybody else- is that they have a culture of accountability where, when we say we're going to do something, we do it.
What does it take to lead effectively in addiction treatment? In this episode of 'Recovery Coast to Coast', Neil Scott takes you inside the 41st annual National Association Of Addiction Treatment Providers (NAATP) Leadership Conference. The spotlight is on Craig Deao, Managing Director and Senior Leader at Huron Studer Group, who shares his wisdom from the CEO Luncheon. Deao dives into the heart of leadership, emphasizing the need for a culture of accountability and evidence-based practices in healthcare organizations.
He believes that when leaders commit to actions, they must follow through, fostering an environment where compassion and quality outcomes are paramount. Deao also highlights the importance of addressing discomfort in leadership. Avoiding tough conversations isn't an option if you want your team to live up to its values and provide top-notch patient care. He offers practical advice for leaders aiming to make meaningful changes, like expressing gratitude and appreciating team members.
This episode is packed with actionable insights for anyone involved in addiction treatment or healthcare leadership.