Kerry Patterson on Mastering Crucial Conversations and Building Trust
When stakes are high, opinions vary, emotions start running strong...those are the three characteristics of a crucial conversation.
Have you ever found yourself in a heated discussion where the stakes are high and emotions are running wild? This episode of 'The One You Feed' dives into just that. Host Eric Zimmer sits down with Kerry Patterson, the co-author of bestsellers like *Crucial Conversations* and *Influencer*. Kerry's wisdom isn't just theoretical; it's backed by years of research and real-world application. In their chat, Kerry explains what makes a conversation 'crucial'—when opinions differ, stakes are high, and emotions are intense.
He sheds light on what happens in our brains during these moments, focusing on the role of the amygdala. Curious about how to keep your cool when things get tense? Kerry has some tips for that too. He suggests moving from anger to curiosity as a way to defuse heated exchanges. But it doesn't stop there. Kerry shares practical advice on building trust at work, handling confrontations, and holding people accountable without causing resentment.
He even delves into the science of motivation and behavioral change, offering steps you can take to improve your communication skills. One standout piece of advice? Before entering any disagreement, ask yourself one key question to set the right tone. Whether you're looking to improve your workplace dynamics or navigate personal relationships more effectively, this episode is packed with actionable insights. Tune in to discover how you can approach challenging conversations with confidence and compassion.