Mastering Emotions: Doug Noll on Keeping Calm in Conflict
When you create emotional safety, then teach them about emotions. What's the difference between goosebumps and feeling itchiness and feeling your heart race? And you don't make emotions bad or feelings bad.
Imagine being able to stay calm and collected, even when everything around you is chaotic. In this episode of 'Flip The Script With Emma', host Emma sits down with Doug Noll, a seasoned mediator and Senior Consultant with Mobius Executive Leadership, to unpack the secrets of emotional mastery and conflict de-escalation. Doug, who once spent 22 years as a commercial trial lawyer, now dedicates his life to teaching others how to solve highly emotional and complex problems.
His accolades, including being named one of the Best Lawyers in America and a Northern California Super Lawyer, speak volumes about his expertise. During their conversation, Doug shares invaluable tips on maintaining inner peace in high-stress situations. He emphasizes the importance of vulnerability and softness as strengths rather than weaknesses. One of the key takeaways is how emotional safety can transform not just ourselves but also our interactions with others.
Doug also delves into the significance of choosing the right people to surround yourself with and the benefits of teaching emotional intelligence to children. Discipline, according to Doug, should be approached as coaching rather than punishment. He wraps up the episode by challenging listeners to practice these tips in low-risk social environments to build their emotional competence.
This episode is a treasure trove of practical advice and heartfelt insights, making it a must-listen for anyone looking to improve their emotional intelligence and conflict resolution skills.