David Freeman
David Freeman
De-Escalation
De-Escalation
De-Escalation
Friday 16th April 2021
Dr. David Freeman discusses de-escalation techniques to manage crises in mental health and substance abuse services. Learn to stay calm, empathize, and support.
4 minutes
Informative
Empowering
Supportive
Healing
Educational
About this podcast
Author:
David Freeman
Overview:
Categories:
Sobriety Toolkit
Financial Health in Recovery
Innovative Treatments & Recovery Paths
Body & Mind
Relationships & Community
Links:
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Episodes:
17 (View all)
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Get the buttons here!Calm in the Storm: De-Escalation Techniques for Case Managers
De-escalation is the process of helping people recover their equilibrium, of helping people reconnect with skills, strengths and resiliencies so that they can work together with you to solve problems.
Ever been in a situation where emotions are running high, and you're not sure how to bring things back to a manageable level? In this episode of 'Essential Connections: Tips and Techniques for Case Managers', Dr. David Freeman dives into the art of de-escalation, a crucial skill for anyone working in mental health and substance abuse services.
With his wealth of experience, Freeman breaks down why people escalate and how case managers can step in to help them regain their balance. He stresses the importance of staying calm, truly listening, and showing empathy. You'll hear about practical techniques like acknowledging feelings and respecting the person's perspective. But it's not just about what to do—Freeman also shares what to avoid, like raising your voice or adopting an intimidating posture.
If you're looking for ways to handle crises more effectively, this episode is packed with actionable advice. Freeman also highlights the importance of seeking support from colleagues and supervisors after a crisis and following up with the individual involved. This episode isn't just about managing the immediate situation; it's about building resilience and long-term solutions. Tune in to gain valuable insights that can make a real difference in your work.