MHNR Network, LLC
MHNR Network, LLC
Transforming Patient Experience in Mental Health with Brad Stoddard
Transforming Patient Experience in Mental Health with Brad Stoddard
Transforming Patient Experience in Mental Health with Brad Stoddard
Sunday 26th May 2024
Discover how Brad Stoddard revolutionizes mental health care at Sunrise Mental Health by focusing on patient experience and customer service excellence.
Explicit
32 minutes
Inspiring
Empowering
Informative
Supportive
Transformative
About this podcast
Author:
MHNR Network, LLC
Overview:
Categories:
Innovative Treatments & Recovery Paths
Recovery Reimagined
Nutritional Pathways to Recovery
Family Recovery from Addiction
Creative Recovery Journeys
Links:
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Episodes:
91 (View all)
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Get the buttons here!Brad Stoddard: Crafting a Patient-First Mental Health Experience
Episode Overview
- Brad's unique approach to blending business and healthcare expertise at Sunrise Mental Health
- The importance of prioritizing patient experience and customer service in mental health care
- Insights into utilizing telemedicine to enhance accessibility to mental health services
- Addressing the mental health needs of college students and the impact on business growth
- Creating a culture of excellence in healthcare through compassionate care and attentive customer service
But I feel for so many entrepreneurs who are doctors who open a clinic and they're giving their all to patient care. And then there's just not a lot left in the tank to handle HR issues, you know, and payroll and all the other stuff that goes with it.
What happens when you mix a sharp business mind with a heart for mental health? You get Brad Stoddard, the healthcare entrepreneur behind Sunrise Mental Health. Brad has no clinical background, but that hasn't stopped him from transforming patient care. His secret? A relentless focus on customer service and attention to detail. From a cozy waiting room with snacks and drinks to friendly front desk staff, every element is designed to make patients feel at ease.
But it doesn't stop there. Brad ensures that all patient inquiries are answered within minutes and offers both in-person and telehealth appointments for maximum convenience. This approach has led to rapid growth, fueled by word-of-mouth referrals from satisfied patients. Tune in to hear Brad's unique journey and learn how he's making mental health care more welcoming and effective.