Curiosity Over Judgment: Trauma-Informed Leadership with Lisa Charlson and Jackie Griffin
Episode Overview
Focus on creating a compassionate culture that cares for all individuals within the system. Approach difficult conversations with curiosity, acceptance, and validation. Choose language carefully, prepare scripts for messaging, and focus on problem-solving together. Transform conflicts by cultivating trust, focusing on outcomes, and involving individuals in the process. Embrace the principles of trauma-informed care to foster personal growth and resilience.
Be curious, not judgmental. Cultivating trust helps you find solutions together. Transforming conflicts with compassion is a powerful tool for change.
Have you ever wondered how leaders can navigate tough conversations with empathy and compassion? In this episode of 'Essential Conversations', Lisa Charlson, an Organizational Development Educator, and Jackie Griffin, Senior Director of Guest Services at University Health, share their invaluable experiences. Situated in the heart of Kansas City, Missouri, University Health serves as a crucial safety-net hospital and a teaching hub for the University of Missouri-Kansas City.
Lisa and Jackie dive into the nuts and bolts of trauma-informed care, offering practical advice for leaders striving to create inclusive and supportive environments. They discuss how this approach can transform conflicts, foster collaborative discussions, and build a compassionate culture that touches everyone in the organization. You'll learn the importance of approaching difficult situations with curiosity rather than judgment, and how language, preparation, and trust can make all the difference.
Whether you're a leader looking to enhance your skills or someone interested in the transformative power of empathy, this episode is packed with insights that will resonate deeply.