Shelley Matthews: The Heart of Compassionate Admissions at Foundations Recovery Network
I think, through all of those resources, they actually get a pretty good idea of what treatment will be like for them and it helps them really trust where they're going.
Ever wondered what it takes to be the first point of contact for someone seeking help with addiction? In this special episode of 'Recovery Unscripted', host David Condos sits down with Shelley Matthews, an admissions coordinator at Foundations Recovery Network. Shelley opens up about the pivotal role she plays in guiding individuals through their first steps toward recovery.
From answering that initial, often daunting phone call to navigating the complexities of the admissions process, Shelley’s job is all about compassion and connection. Shelley shares her firsthand experiences of meeting people at their most vulnerable moments. She discusses the common barriers to seeking treatment, like the fear of leaving family or a job behind, and how she helps potential patients overcome these hurdles.
Shelley emphasizes the importance of building trust and relationships, not just with the patients but also within the recovery community. This episode is a heartfelt dive into the realities of addiction treatment admissions. Whether you're someone looking for help, a family member supporting a loved one, or a professional in the field, Shelley’s insights offer valuable perspectives on creating lifetime relationships for long-term recovery. Tune in to hear how one compassionate conversation can change a life.