Transforming Crisis Care: Insights from Akemie Jones
Episode Overview
Addressing the significance of creating a trauma-informed culture Emphasizing the importance of lived experience in day-to-day operations Exploring the challenges individuals face in seeking mental health treatment Discussing the provider's role in crisis spaces and the need for humility and compassion Highlighting the value of creating a safe and welcoming environment for those seeking help
We're treating people as guests, treating people how they want to be treated. I think it's so common for us to hear that golden rule. When you think about it, treat people how you want to be treated or how I want to be treated might not be how Vic wants to be treated, right?
What does it take to create a truly supportive environment for those in mental health crises? In this episode of the Strong Talk podcast, Vic Armstrong sits down with Akemie Jones, the Learning and Development Manager at Recovery Innovations International, to explore this vital question. They dive into the nuts and bolts of working in a crisis receiving center, emphasizing the need for a trauma-informed culture and the invaluable role of lived experiences in shaping effective care strategies.
Akemie shares her hands-on experiences and offers practical insights into how providers can better support individuals in crisis. This conversation touches on the everyday challenges faced by mental health professionals, the importance of empathy, and the creation of safe spaces for those seeking help. If you're interested in the intersection of mental health, addiction, and social equity, this episode is a must-listen.